Hi, I am trying to create a report based on the Updater's Group but I can't find that attribute in Insights.
The workaround I've done is to create the report and in the WHERE statement, I added 'WHERE Updater IN (Agent1, Agent2, Agent3...).
All of these agents are in the Group that the report is about.
This isn't a good workaround because if an agent gets promoted/demoted/leaves then the metric would need to be updated and therefore the stats would go out of whack. Secondly, it adds more report maintenance.
Can't use Ticket Group (Historic) because agents from other Groups can work on tickets.
1. Is there an attribute that I'm missing which show's the Updater's Group? If not, is there any plan to add that? It would be immensely helpful, especially for forecasting/budgeting.
Thanks in advance!
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