4 Comments

  • Ingrid R.
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    Hi Brad,

    Could I gently ask you to briefly explain what do you mean when informing that the report table doesn't follow the format? What type of file are you exporting to?

    Hope to hearing from you soon!

    Ingrid R. | Customer Advocate | support@zendesk.com

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  • Violeta Micu
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    Hi Ingrid,

     

    I think Brad wants to say that, when you create a table report in Explore it is created as a pivot tabel and when you export the data you have to create again the pivot because it has a different structure.

    And i am also curious why is like this and if we can do something to keep the same format in excel as well.

     

    Thanks,

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  • Brad
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    Violeta is absolutely correct.

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  • Ingrid R.
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    Thanks for getting back, Violeta and Brad!

    I assume that what you're referring to is similar to the reported here: https://support.zendesk.com/hc/en-us/community/posts/360029583293-Excel-exported-is-not-in-the-same-format-in-Explore. If so, as mentioned by our Architect, Eugene Orman, "the fact that the attributes located in the columns are moved to rows in the CSV and Excel exports is expected behaviour".

    Unfortunately, there are no plans to change it in the nearest future.

    If this isn't what you were referring to, we will be pleased to further investigate it. Simply submit a ticket to our Support Team at support@zendesk.com.

    Apologies for any inconvenience in this regards!

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