Our customers often email us and mention their customer ID or order number in the subject or body of their email. Is there a way to scan the subject/body for any 12-digit numbers (e.g. with a regular expression) and then populate a custom field with that number? This would speed up our ticket handling considerably, as this field is linked to our sales backend and our macros incorporate data from our sales system.
I tried searching and didn't find any suggestions that matched our needs.
We'd be willing to accept only using the first matching string (i.e. link to the first order number mentioned). Our false positive rate should be low, as order numbers start with "2019", while product IDs are 11 digits and EANs have 13 digits).
If this isn't already an available feature, can this be added to your product backlog? Thank you!
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