Admins management of Macros

2 Comments

  • Graeme Carmichael
    Comment actions Permalink

    Yoni

    I agree.

    In the meantime, just in case you have not found it, there is a workaround.

    Go to https://YOURZENDESK.zendesk.com/users and you will be able to find an agent and assume their identity to either create or edit macros or review personal macros of other agents.

    0
  • Yoni Sudwerts
    Comment actions Permalink

    Thanks

    Very cool feature  (for many other reasons as well)

    0

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