I need to route flagged tickets from the knowledge capture app to multiple groups.
I would like to allow for flagged tickets for certain articles to go to the appropriate group for the team that owns the article to avoid a manual triage process. Currently, a trigger has to be created to route a ticket to a group. The currently recommended workflow does not have a process for splitting these tickets to multiple groups.
Provide additional metadata in the ticket that allows me to identify the article's category, section, or publishing user segment to allow me to create a trigger that references those details to route these to the correct group for updating the article content.
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