Analytics and Reporting Tips Please

1 Comments

  • Maggie Ungerboeck
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    Hi Toby,

    We are also looking at ways to get better community reporting. One thing we are adding in April is a monthly report done through the API that shows our top contributors in the community. We have one report that is our end user top contributors and one report that is our agent top contributors. We want to recognize our customers (end users) who are participating regularly and also want to recognize our employees (agents) who are proactively participating in the conversations. 

    I look forward to what others may say though on the other community reporting options as I really do want to get deeper into the data and analytics to see what we can improve to increase participation among our end users.

    Thanks,
    Maggie

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