I have a simple question which I figure somebody has solved, but I am not able to find easily...
In the new Explore application, I built a dashboard which shows a few charts of ticket volumes by quarter, week and day. This is great as it shows a summary for people to digest. But, I really need to be able to attach the details behind the numbers in the report to our audience, e.g. the results I would normally see in a View for our agents. Can anyone tell me how to accomplish something simple like this:
- Chart which shows the number of tickets submitted yesterday (done via query and chart in Explore already)
- For the chart in #1, I want to display a list of those tickets in a table that include fields such as Ticket ID, Status, Priority, Next SLA Breach, Assignee Name, Organization, Summary, last update time
Sound easy? I tried this with Insights and was able to get something, but you have to assign it a metric count which is really odd. I just want a way to embed a view into the dashboard easily. Any guidance would be really helpful.
One quick note to the Community Moderator - would be good to add a new Topic area for Zendesk Explore as I did not see that choice in the drop-down.
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