Embedding a ticket list into a dashboard in Explore
I have a simple question which I figure somebody has solved, but I am not able to find easily...
In the new Explore application, I built a dashboard which shows a few charts of ticket volumes by quarter, week and day. This is great as it shows a summary for people to digest. But, I really need to be able to attach the details behind the numbers in the report to our audience, e.g. the results I would normally see in a View for our agents. Can anyone tell me how to accomplish something simple like this:
- Chart which shows the number of tickets submitted yesterday (done via query and chart in Explore already)
- For the chart in #1, I want to display a list of those tickets in a table that include fields such as Ticket ID, Status, Priority, Next SLA Breach, Assignee Name, Organization, Summary, last update time
Sound easy? I tried this with Insights and was able to get something, but you have to assign it a metric count which is really odd. I just want a way to embed a view into the dashboard easily. Any guidance would be really helpful.
One quick note to the Community Moderator - would be good to add a new Topic area for Zendesk Explore as I did not see that choice in the drop-down.
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This would be useful for me as well
A list of the top 6 open tickets with the most urgent at the top
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Greg
I believe you are correct in saying that your Explore report must contain one metric. From memory, way back in time, I am sure GoodData used to insist on that as well.
To counter that, just include a ticket count as your metric.
This will produce a list of '1''s in your output.
If that annoys you, under Chart Configuration and select Columns. You can then make the offending column invisible.
In terms of community support, there is a separate Explore help centre brand. You can navigate there using the drop down menu at the top of the screen.
You may find you have more luck there with Explore questions.
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