We are able to capture tickets only when Answerbot answers correctly i.e. only when the end user clicks "Yes, the article was helpful". But, we don't get any tickets if the user clicks "No, the article did not help" or simply doesn't select any response (even if responses may have been correct). So, we don't know how many times Answerbot answered incorrectly/provided unsatisfactory responses nor how many times end users did not select any feedback response. The dialogue between Answerbot and end user is not available in the database. Could you fix this or suggest where we can get this insight ?
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