We recently installed this App in production and we have been pleased with the integration points. The installation of this app was easy and straight forward and the setup only took about 1 minute. Our agents can now collaborate with our development support team seamlessly. I was impressed with the expedient responses from the owner of the app and he answered all of my questions and offered his assistance.This app is filling a gap that our support agents needed in order to support our customers more effectively and communicate the status of work items!
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