How to Drill Across Multiple Groups
Hello,
I currently would like to know how to 'drill across' multiple groups.
[see below]
Example: When clicking into the top group, this takes us to a second report specifically showcasing details for that group.
[see below]
From here, this specific report would allow to immediately jump into a Ticket Id.
The issue is that I do not know how to link multiple groups. Thinking of the first image's report as a portal, how would I setup the multiple listed [Groups] to be clicked in to and 'drill across' into their specific groups?
Thank you in advance for reading and responding!
- Jacob
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Hello Jacob! Welcome to the Community!
Here's a guide on how you can add drill-in to your report:
https://support.zendesk.com/hc/en-us/articles/115013208747-Adding-drill-in-to-your-Insights-reports
If you also need to create a custom report, you may refer to this, https://support.zendesk.com/hc/en-us/articles/231249907-Building-custom-reports-in-Insights-Professional-and-Enterprise-
You may send us an email to support@zendesk.com should you need further assistance. Have a great day!
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