Configuring an agent forwarding number

4 Comments

  • Nicole S.
    Zendesk Community Team

    Thanks, Michael. I'm going to move this over to the Best Practices, Workflows, and Tips topic. 

    0
  • Amy Malka
    Zendesk Documentation Team

    Hi Michael. We appreciate the post and we'll be adding the information to out product docs soon. Thanks!

    0
  • Rob Stack
    Zendesk Documentation Team

    Hi Michael, thank again for posting this. 

    Much of this content was in the docs (see https://support.zendesk.com/hc/en-us/articles/230895328-Setting-up-your-browser-or-phone-for-calls) but I'd agree it was buried a little deeply and hard to find. You also picked up a couple of other important points.

    Based on your great feedback, I've updated the article and a few other articles to hopefully make them more visible. Thanks again for this feedback! - Rob

    0
  • Oliver Tietze

    It seems that a number for the forwarding can only be used once (i. e. for one agent). We tried to forward calls for 3 Agents to the same number (configured as a ring group) but - not possible.

    Is there any workaround?

    Oliver

    0

Please sign in to leave a comment.

Powered by Zendesk