Hi! I post an article about Chat notification triggers in Shortcuts.
I got an answer it's impossible to set triggers making alarms to agents when endusers choose a specific option.
For example, let's suppose there's a question, "Do you have any further questions?" in Shortcuts.
Then endusers can choose a option between "yes" or "no".
If endusers select "yes", agents will get a notification.
Agents don't need to access all the chats unless endusers select "yes".
I expect it can reduce chat volumes with automated responses.
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