Add Comment to Ticket without CC



  • Nicole S. - Community Manager
    Zendesk Community Team

    Hey Jeff -

    There is not a way for End Users to be able to comment on tickets that they are not CC'd on. They need to officially be a part of the ticket in order to participate.

  • Jeff Callahan



  • Timothy Tucker

    Nicole - the information you posted is not correct. They don't need to be on the CC list in order to comment on a ticket in their Org.

    See here:


    Setting up a shared organization for End-Users

    "For Users, select Can view all org tickets, then, if you want to allow users to add comments to shared organization tickets, select And add comments."

  • Brett - Community Manager
    Zendesk Community Team

    Hi Timothy,

    Appreciate you jumping in here and answering this question with an alternative solution to CC'ing :)

    You are correct, if the user is part of the organization and this option is enabled within their profile then they can comment on an organizations tickets without being CC'd.

    Thanks again!


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