• Nicole S. - Community Manager

  • January 07, 2019 22:37

  Zendesk Community Team

  Hey Jeff -

  There is not a way for End Users to be able to comment on tickets that they are not CC'd on. They need to officially be a part of the ticket in order to participate.

• Jeff Callahan

  • January 16, 2019 03:54

  bummer

   

• Timothy Tucker

  • April 23, 2019 20:23

  Nicole - the information you posted is not correct. They don't need to be on the CC list in order to comment on a ticket in their Org.

  See here: https://support.zendesk.com/hc/en-us/articles/203661976-Creating-managing-and-using-organizations#topic_nat_vgn_bc

   

  Setting up a shared organization for End-Users

  "For Users, select Can view all org tickets, then, if you want to allow users to add comments to shared organization tickets, select And add comments."

• Brett - Community Manager

  • April 23, 2019 20:59

  Zendesk Community Team

  Hi Timothy,

  Appreciate you jumping in here and answering this question with an alternative solution to CC'ing :)

  You are correct, if the user is part of the organization and this option is enabled within their profile then they can comment on an organizations tickets without being CC'd.

  Thanks again!

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