How can I organize View of "My Attention" tickets by requester time zone?

1 Comments

  • Benjamin Koehler
    Comment actions Permalink

    Hi Tom,
    User time zones are unfortunately not available as a condition within views, so there's not a quick way to sort by them.

    In the case you're describing, one good option could be to create a custom ticket field for time zone. To save you effort in creating these, you could group the timezones into regions like Americas, Pacific, etc.

    Luckily, triggers are able to use a timezone condition. So, you could create a trigger that sees the timezone upon ticket creation and sets the timezone in your custom field.

     

     

    You will then be able to select your custom timezone field in the "order by" dropdown of a view. 

     

     

    *The order in which you create the field selections will be the ascending order! 

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