• Jessie Schutz

  • January 14, 2019 15:21

  Zendesk team member

  Hi Ricardo!

  Our Whatsapp integration is very new. We're in the process of testing with folks who have applied to be a part of the Early Access Program (that's what the form is for), so we can make sure everything's working well before we make it available to all our customers.

  If the Whatsapp integration is something your company could use, I would encourage you to apply!

• Psicologia Viva

  • February 01, 2019 18:52

  Hi Jessie, I have appied a month ago requesting be part of the Early Access Program and no answer, feedback, contact at this moment. As a company that build a solution to companies help clients is a bad example.

• Brett Bowser

  • February 01, 2019 19:51

  Zendesk Community Team

  @Psicologia Viva glad to hear you've signed up for the WhatsApp integration! Unfortunately we don't have any additional information to provide as to when you'll be added to the EAP. The approval process is rather manual for now and availability is handled through WhatsApp. It is also worth mentioning that the WhatsApp integration requires an Enterprise Support plan so that will also be taken into consideration during the approval process. If you've been accepted the EAP you'll receive an email confirmation letting you know :)

  Let us know if you have any other questions!

• PEBmed

  • February 04, 2019 18:32

  Hi! I also signed up some time ago requesting to use Whatsapp integration in the test phase and got no response so far. Are there any criteria for making that choice? Any preview of feedback or contact email address to address the issue?

• Nicole S.

  • February 04, 2019 18:39

  Zendesk Community Team

  Hey PEBmed -

  As Brett mentioned, the approval process is handled by WhatsApp and they do not provide us any information re: which users will be added when. I do know that they're only approving a limited number of users at a time and many have been waiting a while to get added.

• Leonardo Elizeche

  • February 28, 2019 20:14

  Hi there

  We use Zendesk since 5 yers.

  We have integrated whit Mail, FB,  Twiter  , IG and our marketplace Mercado Libre 

  We need urgent the intégration with WhatsappBusiness.

  pleasseee!!

   

   

   

• Nicole S.

  • July 24, 2019 21:47
  • Edited

  Zendesk Community Team

  Hey Leonardo - 

  WhatsApp and Zendesk have an integration that launched back in August 2018.

  ---

  Edited July 24, 2019

  Update: to apply for participation in the WhatsApp EAP, you must contact your Account Executive and be nominated. They are no longer accepting sign-ups directly. 

   

• Marc Bosma

  • June 05, 2019 09:03

  Hi Nicole,

   

  we've also applied some time ago, no confirmation whatsoever.

  Can you please look it up and let me know?

  Really looking forward to it!

   

  If we can't get access to the beta-program, when can we expect the integration to launch?

   

   

• Nicole S.

  • June 06, 2019 16:13

  Zendesk Community Team

  Hi Marc - 

  I unfortunately don't have any information on a general availability for What'sApp. Your best bet is to reach out to your Account Executive as they're in the best position to take action on getting their own customers approved for the beta. 

• Kyan Liew

  • June 24, 2019 08:07

  Hi, I am wondering how do i get in touch with my account executive. I don't seem to have been contacted by any account executive before. Have also filled up the form for Whatsapp Business Integration

• Brett Bowser

  • June 25, 2019 03:15

  Zendesk Community Team

  Hey Kyan,

  I'd be happy to get a ticket created on your behalf and passed over to the appropriate team so someone can contact you. I do want to let you know that the Whatsapp integration is only available for Support Enterprise customers.

  If you're not on this plan level you'd need to upgrade before you could be considered for the Early Access Program.

  Let me know if you'd like me to send a ticket over to your account executive.

  Cheers!

• Thiago Pinto

  • June 26, 2019 20:54

  Hi,
  
  I'd like to know if the WhatsApp integration is also available for Zchat?
  
  Thanks.

• Nicole S.

  • June 26, 2019 21:40

  Zendesk Community Team

  Hi Thiago - 

  Not yet, but an EAP for that is launching soon. Stay tuned! 

• Thomas Anderson-Offer

  • July 23, 2019 08:27

  Hi all,

  Is there a rough general launch date for this integration? I've applied a number of times for involvement in the trial without response, and understand that this may be limited to a small number of users or to larger businesses - but a rough date for launch would be great.

  We're a small business with a broad global reach, interacting with a few thousand users, a lot of whom use whatsapp. This integration is critical for us.

  Any update you can give would be gratefully received.

  Cheers.

   

• Nicole S.

  • July 24, 2019 21:41

  Zendesk Community Team

  Hi Thomas -

  We have not been given a launch date.

  As far as participation in the EAP, you should reach out to your account executive and ask them to nominate you for participation.

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