No Whatsapp integration

Answered

13 Comments

  • Jessie Schutz

    Hi Ricardo!

    Our Whatsapp integration is very new. We're in the process of testing with folks who have applied to be a part of the Early Access Program (that's what the form is for), so we can make sure everything's working well before we make it available to all our customers.

    If the Whatsapp integration is something your company could use, I would encourage you to apply!

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  • Psicologia Viva

    Hi Jessie, I have appied a month ago requesting be part of the Early Access Program and no answer, feedback, contact at this moment. As a company that build a solution to companies help clients is a bad example.

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  • Brett - Community Manager

    @Psicologia Viva glad to hear you've signed up for the WhatsApp integration! Unfortunately we don't have any additional information to provide as to when you'll be added to the EAP. The approval process is rather manual for now and availability is handled through WhatsApp. It is also worth mentioning that the WhatsApp integration requires an Enterprise Support plan so that will also be taken into consideration during the approval process. If you've been accepted the EAP you'll receive an email confirmation letting you know :)

    Let us know if you have any other questions!

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  • PEBmed

    Hi! I also signed up some time ago requesting to use Whatsapp integration in the test phase and got no response so far. Are there any criteria for making that choice? Any preview of feedback or contact email address to address the issue?

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  • Nicole - Community Manager

    Hey PEBmed -

    As Brett mentioned, the approval process is handled by WhatsApp and they do not provide us any information re: which users will be added when. I do know that they're only approving a limited number of users at a time and many have been waiting a while to get added.

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  • Leonardo Elizeche

    Hi there

    We use Zendesk since 5 yers.

    We have integrated whit Mail, FB,  Twiter  , IG and our marketplace Mercado Libre 

    We need urgent the intégration with WhatsappBusiness.

    pleasseee!!

     

     

     

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  • Nicole - Community Manager

    Hey Leonardo - 

    WhatsApp and Zendesk have an integration that launched back in August 2018. You can find more information on that here: https://www.zendesk.com/blog/announcing-zendesk-whatsapp-integration/ 

    And you can sign up here. I will mention that WhatsApp controls who gets access and who is on the waiting list. 

     

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  • Marc Bosma

    Hi Nicole,

     

    we've also applied some time ago, no confirmation whatsoever.

    Can you please look it up and let me know?

    Really looking forward to it!

     

    If we can't get access to the beta-program, when can we expect the integration to launch?

     

     

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  • Nicole - Community Manager

    Hi Marc - 

    I unfortunately don't have any information on a general availability for What'sApp. Your best bet is to reach out to your Account Executive as they're in the best position to take action on getting their own customers approved for the beta. 

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  • Kyan Liew

    Hi, I am wondering how do i get in touch with my account executive. I don't seem to have been contacted by any account executive before. Have also filled up the form for Whatsapp Business Integration

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  • Brett - Community Manager

    Hey Kyan,

    I'd be happy to get a ticket created on your behalf and passed over to the appropriate team so someone can contact you. I do want to let you know that the Whatsapp integration is only available for Support Enterprise customers.

    If you're not on this plan level you'd need to upgrade before you could be considered for the Early Access Program.

    Let me know if you'd like me to send a ticket over to your account executive.

    Cheers!

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  • Thiago Pinto

    Hi,

    I'd like to know if the WhatsApp integration is also available for Zchat?

    Thanks.

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  • Nicole - Community Manager

    Hi Thiago - 

    Not yet, but an EAP for that is launching soon. Stay tuned! 

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