Replace context sensitive help system with Guide

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  • Jessie Schutz
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    Hi Amy!

    This is a use case that I've not heard before. Off the top of my head, you may be able to use Connect to set up something like this. I'm going to check with out Community Moderators to see if they have any ideas. Hopefully some other community members will have suggestions as well!

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  • Amy Gracer
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    Hi Jessie,

    I took a look at Connect, and I don't think that's going to do it.

    It's a pretty standard in-app help experience. 

    For example, suppose  I am on the ZenDesk Guide>Theme Editor>Styles.css page. 

    I click a Help link (or press F1), and that opens the following page in a new browser window:

    It seems like I should be able to do just that. What's not easy is knowing what the article links are going to be, since I don't have any control over them (or do I?).  Does Zendesk ever change those links once the article is published?

    Thanks for all your help!

     

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  • Jessie Schutz
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    Hi Amy!

    The code in your Guide is fully customizable, so if it's something that needs to be coded up that way it's theoretically possible.

    As far as your articles go, the URLs will never change. Even if you change the name of the article, the URL will still go to the right places because the article number is the critical piece of information and that won't change. You can't set the article number, that's automatically generated. But once it's generate, it's permanent.

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  • Amy Gracer
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    Just a reply on this that we are using the Guide as context sensitive help successfully with our product

     

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