Why is something automatically tagging tickets?

Answered

3 Comments

  • Jessie Schutz
    Zendesk Team Member

    Hi Oliver!

    Could it be a user tag or organization tag? Those tags are automatically inherited by tickets requested by users/orgs that have them. If you're not finding them in your triggers or automations, that's most likely where it's coming from.

    1
  • Oliver Jackson

    Thanks Jessie,

    I'll take a closer look in those areas now to see what I can find.

    Cheers!

    0
  • Nicole Saunders
    Zendesk Community Team

    This thread has been closed for comments by the Zendesk Community Team. If you have a question you'd like to ask the Zendesk Community, please create a new post

     
    0

Post is closed for comments.

Powered by Zendesk