Guide Source Code editor adding <p> tags around certain HTML elements


  • Dan Ross
    Community Moderator

    Hey Britta,

    As far as I know, Zendesk implements a version of TinyMCE as their text/HTML article editor. Perhaps it has been updated recently and the version used introduced a bug? This would probably be best to report to the Zendesk Support team and they can have a bug filed, because it definitely doesn't seem like expected behaviour.

    Let us know what they say, if you do it :)

  • Simon Williams

    Hi Britta, did you find a solution to this problem in the end? I'm doing the same thing and bar raising a support ticket about the <p></p> bug I'm at a loss on how to work around the editor automatically adding these tags.



  • Brett Bowser
    Zendesk Community Team

    Hi Simon,

    I see you already created a ticket with our Customer Advocacy team :)

    We will continue working with you in the ticket and determine whether or not this is expected behavior.

    Appreciate you bringing this to our attention!


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