I've set up an extra ticket form that's not normally used. Agents normally utilize the default form, and it's long enough as it is, so for extra data that is normally only used by the managers to track some metrics, I've created this other form. However, I've noticed that if you use the drop down on the ticket view to switch between forms, the ticket only saves the form that is current when you click "Submit."
If an agent updates fields in the default form, then switches to the metrics form and saves the ticket, the changes to the default form are lost.
Is this by design? What is the rationale for not saving form changes? All tickets have all the custom fields, so why only save some of them?
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