Potential issue when copying bulleted lists from Outlook to the Ticket editor



  • Patrick Bosmans

    Hey Robert,

    I was able to replicate this issue and have contacted our Dev team to see what options we would have on adjusting our editor. 

    Until then, best recommended practice is to copy the text without formatting and reformat in our editor. 

  • Robert Holmes

    Hello Patrick,

    Thank you very much for the response and for confirming.

    That is the workaround I have been using so far. 

  • Robert Holmes

    I just tried this test again and it looks like it is now resolved. The different levels of bullet points now correctly appear when copying them over from Outlook. Thank you again for the assistance.

  • Nicole - Community Manager

    Thanks for letting us know you got this resolved - glad you were able to get it working!


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