I'm not sure if this is expected, but I am seeing some some strange behavior when attempting to copy bulleted lists from the Microsoft Outlook application into the Reply field of a ticket. This seems to happen when viewing the email as a separate pop-out window, then copying the list over to the reply field. For example, In the image below, I have multiple levels of bullet points:
When I copy and paste them into the reply field of an existing ticket, the first entry of every level of the bulleted list gets an extra bullet point.
I can press backspace, then enter, then tab to correct the issue for the first entry, but the extra bullet point travels to the next line.
I can repeat this process until the bullet point is removed from the second level, but once it is, the third level of bullet points now has 3.
Again, pressing backspace, then enter, then tab will fix the problem. However, this process can become tedious especially if there's a lot of bullet points or many levels of bullet points. The version of Microsoft Outlook that I'm using is shown below.
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