Article Feedback Pop up


  • Nicole - Community Manager
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    Hey Russell -

    That pop-up comes from Answer Bot. If a customer comes to our Help Center to view an article suggested by Answer Bot, they have the option to mark their request as solved or to say "No, the article wasn't helpful."

    If they say No then submit a reason, they receive that "Thanks for your feedback" message.

  • Russell Dunn
    Comment actions Permalink

    Interesting, thank you. Ours looks nothing like that - is that a custom design or default skin (we're using a theme)?

  • Brett - Community Manager
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    Hey Russel,

    If you're using Answer-bot with your Web Form you should also see the option similar to what you see in our Help Center. You can find out more information in our Using Answer Bot with your web forms article if you're interested.

    The expectation is that with this feature enabled a user can submit a ticket. Afterwards they will see a pop-up asking if they would like to view related articles. Once they view the full article they will then see the pop-up you're referencing at the bottom right of the page.

    This works for Answer-Bot suggestions sent via email as well. If a customer receives Answer-Bot suggestions via email and they click to view the article, they will then see that pop-up while viewing the article they selected.

    I did some digging around and it doesn't look like you can customize the default skin for this pop-up unfortunately.

    Hope this information helps!

  • Pascal Stenz
    Comment actions Permalink

    Hi there

    I just realised that this pop up is also on our zendesk support. It comes only on mobile devices...

    How can we switch this off? and where do we see the feedbacks?


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