Remove the section "Zendesk Support" from JIRA

2 Comments

  • Greer Davis
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    We are in a similar position - our ticket content may contain sensitive data that not everyone is allowed to see, so we want at least the option to hide this from Jira in the Zendesk Support tab. It would be perfect if we could do this on a case-by-case basis.

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  • Gretchen Ladd
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    Hi Lucia and Greer,

    I have checked with our integrations team and unfortunately this is not currently possible with the integration, nor do we have a known workaround. We've flagged your comment as feedback for the team that works on the JIRA integration to review. Thank you very much for the feedback!

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