Remove the section "Zendesk Support" from JIRA

3 Comments

  • Greer Davis

    We are in a similar position - our ticket content may contain sensitive data that not everyone is allowed to see, so we want at least the option to hide this from Jira in the Zendesk Support tab. It would be perfect if we could do this on a case-by-case basis.

    1
  • Gretchen Ladd

    Hi Lucia and Greer,

    I have checked with our integrations team and unfortunately this is not currently possible with the integration, nor do we have a known workaround. We've flagged your comment as feedback for the team that works on the JIRA integration to review. Thank you very much for the feedback!

    1
  • Joshua Small

    Our organization has a need to leave the projects unrestricted so that our Zendesk agents can create/link Jira issues, but to hide the Zendesk Support tab from the Jira Issues so that external developers cannot see sensitive customer information, such as the contents of a customer's email signature. Ideally, this could be done on the issue/project/global level, while still allowing the systems to link tickets and issues.

    0

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