I already have a metric that tells me how many tickets were assigned to my ticket group year to date. I am trying to use that metric to then find the average number of tickets per day assigned to my group. However I am only getting the total count for the day, not the average. My last attempt is
My metric to count the number of tickets inbound to my group is:
Admittedly I am not a wiz at this yet so I thought something along the lines of:
would have worked, however, it is only showing the total number of tickets assigned per day, not the average. Any feedback or suggestion is appreciated.
If this was already discussed somewhere and I missed it, I am sorry.
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