Average number of tickets assigned to my group by day of week


  • Jacob J Christensen
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    Hi Daniel,

    If you create a report using your custom metric (the first one) and add Date (Ticket Created) to How, you should be able to see an average per date by right clicking the metric and selecting Average > of all rows.

    This will give you an average per date. If you want to see that by day of week, go back to HOW and add Day of Week (Mon-Sun) (Ticket Created) - toggle the table attribute position from L (left) to T (top) and you should see the daily averages by the day of week like so:

    Hope that helps you out.

  • Daniel King
    Comment actions Permalink

    This worked perfectly.  Thank you!


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