[Product Feedback] Ability to remotely sign out an agent

2 Comments

  • Nicole - Community Manager

    Hi Gaurav - 

    Thanks for your feedback. Are you looking for the ability to sign an agent out of Support or Chat? 

    I hope you don't mind; I edited your post title to make it easier to find in search. 

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  • Gaurav Kamboj

    Hi Nicole,

     

    Yes we are looking forward to see if "sign out" feature/option can be added when monitoring the agents queue using the "talk" feature. At present we can only change the agent status from "available" to "unavailable". Thanks for editing the post title :)

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