[Product Feedback] Ability to remotely sign out an agent
It would be nice if we as team leads or managers are able to sign out an agent remotely. At present we can only change their status from available to unavailable.
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Hi Gaurav -
Thanks for your feedback. Are you looking for the ability to sign an agent out of Support or Chat?
I hope you don't mind; I edited your post title to make it easier to find in search.
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Hi Nicole,
Yes we are looking forward to see if "sign out" feature/option can be added when monitoring the agents queue using the "talk" feature. At present we can only change the agent status from "available" to "unavailable". Thanks for editing the post title :)
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