Emails not received

Answered

3 Comments

  • Nicole - Community Manager

    Hi Nathalie -

    It's hard to say for certain without getting into the details of your account, but the most common cause of this problem is a trigger that is preventing the notification from being sent. Here's some additional information on how to troubleshoot that:

    Why are my customers not receiving my emails?

    Read through that, and review your triggers to see if there's one that impacts notifications. If you're not able to determine the cause at that point, we will most likely need to pull you into a private ticket for further troubleshooting.

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  • Nathalie Falkenberg

    Dear Zendeks,

     

    Please note that we are still dealing with this issue. Customer are not receiving our emails and it happens randomly. 

    Orders are not ending up in spam neither. 

    2 examples:

    https://thelist.zendesk.com/agent/tickets/11398

    https://thelist.zendesk.com/agent/tickets/11296

     

    Can you please investigate this?

     

    Thank you!

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  • Brett - Community Manager

    Hi Nathalie,

    To troubleshoot this further I'm going to generate a ticket on your behalf and pass this along to our Customer Advocacy team. You'll receive an email shortly stating your ticket has been created. Feel free to reply back to that email with any additional information you can provide.

    Thanks!

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