Emails not received

Answered

1 Comments

  • Nicole - Community Manager

    Hi Nathalie -

    It's hard to say for certain without getting into the details of your account, but the most common cause of this problem is a trigger that is preventing the notification from being sent. Here's some additional information on how to troubleshoot that:

    Why are my customers not receiving my emails?

    Read through that, and review your triggers to see if there's one that impacts notifications. If you're not able to determine the cause at that point, we will most likely need to pull you into a private ticket for further troubleshooting.

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