English (US)

Available Time and Online Time metrics for agents in Explore

Planned
Ryousuke Kagawa

In Explore, we are looking to report and monitor the amount of time that agents are online and available on Talk. We want to use these metrics to make sure that our agents are online for the appropriate amount of time in any given date range.

2 Comments

  • Brett Bowser
    Zendesk Community Team

    Thanks for sharing Ryousuke!

    I would also recommend cross-posting your use-case in the following feedback post in our Explore forum: Agent "Total Online Time" reporting 

    This will help provide visibility to the Explore Product Managers as well as other end-users looking for the same functionality.

    Cheers!

    0
  • Leah
    Zendesk Voice of Customer Team

    Hey Ryousuke, 

    Thanks for your feedback! We're actually planning on including this as we build out our Live Dashboard in Explore Enterprise. 

    We'll let you know once we have more info to share!

    0

Please sign in to leave a comment.

Didn't find what you were looking for?

New post
Powered by Zendesk