Available Time and Online Time metrics for agents in Explore
In Explore, we are looking to report and monitor the amount of time that agents are online and available on Talk. We want to use these metrics to make sure that our agents are online for the appropriate amount of time in any given date range.
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Thanks for sharing Ryousuke!
I would also recommend cross-posting your use-case in the following feedback post in our Explore forum: Agent "Total Online Time" reporting
This will help provide visibility to the Explore Product Managers as well as other end-users looking for the same functionality.
Cheers!
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