Incremental ticket export: updated ticket not showing on the list


  • Joey
    Comment actions Permalink

    Hi Pierre-

    Changing the assignee is something that should be reflected in an incremental export. Given that we may need to look into this further, may I ask you please submit a ticket to our support team with some further information? Most importantly what is needed would be your subdomain as well as specifics of the call & resources that you expect to be returned that are not. They will be able to look further into our logs, as well as keep any account-specific information within the confines of a ticket.



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