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Separate User fields per Users, ie Conditional possible?

Answered
Phillip Campos

Hi guys, here's my use case. I have both internal users, and external users. They both have their own Userfields they need. So it's not redundant, or too many fields, is there a way to separate those in Zendesk somehow? Or are all user fields global only?

Thanks!

9 Comments

  • Brett Bowser
    Zendesk Community Team

    Hey Philip,

    User fields are account wide so there wouldn't be a way to only have these fields show up for specific users unfortunately. I'm not aware of a 3rd party integrations that would hide these user fields but maybe you'll have better luck in our App Marketplace.

    Let us know if you have any other questions for us :)

    0
  • Phillip Campos

    Hi Brett, do you know if the upcoming Conditional Ticket Fields, that replaces the Conditional Tickets App, would perhaps be able to hide these fields? Basically if I could control the view of these fields using Groups or something similar it would solve my problem. Otherwise our users become a bit messy, because I have two sets of disparate user data I need to control.

    Thanks!

    0
  • Brett Bowser
    Zendesk Community Team

    Hi Phillip,

    I reached out to our team who manages the Conditional Fields beta and it loos like this will only affect ticket fields and not user/org fields.

    Apologies for not being able to provide an alternative solution for you here :-/

    1
  • Phillip Campos

    Thanks Brett, see if they could add it to their suggestion forum, I think this would be a pretty significant feature. Also I signed up for the beta, but hasn't been rolled out yet? Is it coming soon?

    Thanks!

    2
  • Brett Bowser
    Zendesk Community Team

    Appreciate the feedback Phillip :)

    I'll go ahead and mark this as Product Feedback for our PM's to view on our end.

    As for the beta, it hasn't fully rolled out yet and unfortunately I don't have an ETA of when this will be released.

    Once you've been accepted to the beta you'll receive an email notification from our team here.

    Cheers!

    0
  • Yuri Vaskovski

    Any update here? I agree with Phillip as well. This can be a highly critical feature if ZenDesk is the place where a business organization keeps all customer info.

    2
  • Devan - Community Manager
    • Edited
    Zendesk Community Team

    Hello Yuri,

    At this time, we have no update on the roadmap of this feature request/implementation. I would recommend making your voice heard on our Product Feedback forum which I've linked below so our developers can see there is collective interest in this potential update.

    Feedback on Support 

    Best regards!

    0
  • Schuyler Weinberg

    Just added my +1 to this thread. Devan - Community Manager unfortunately the link you provided doesn't allow me to access. I wanted to add my +1 to the product feedback forum submitted as well

    0
  • Nicole S.
    Zendesk Community Team

    HI Schuyler Weinberg - 

    Apologies for the broken link. We updated some things a few months back. I've corrected the link in Devan's post, so you should be able to get to the topic to post your feedback. 

    0

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