Using the Zendesk search service as a fallback for unsupported languages

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  • Antonio Naddeo
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    Hi Mike, Italian is not supported by Answer Bot in the Web Form, but I can see that it is supported with the Web Widget with this solution. I have tested few searches and seems to be accurate for Italian language. But in order to better understand, I would need to access data about searches of real customers. How can I see data about current searches of customer concluding with no results ?

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  • Mike Mortimer
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    Hi Antonio, we are looking to extend Insights reporting in the coming weeks to be able to view and report on this. You could access the raw data this using the incremental APIs if you wanted: 

    https://<subdomain>.zendesk.com/api/v2/incremental/automatic_answers?start_time=0

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  • Antonio Naddeo
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    Thank you Mike, is there a way to filter just enquiries done with answer_bot_for_web_widget ? 

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