It is really annoying that an agent can create new tag.
We would like to limit the use of tag.
There is no way to implement a solution so agent can't create new tag, but only select tag that are in the list?
This would avoid typo in tag and also avoid agent to create new useless tag.
I'm sure I'm not the only one who would like more control on the Tags, to have accurate reporting.
Please sign in to leave a comment.