Tag: limit use to a list

9 Comments

  • Eckhard Doll

    We use the app Tag Locker for that quite successfully and added the tags we need to use there.

    This way, no other tags will be created by regular agents.

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  • Frédéric

    Tag locker is only working with the Zendesk v1.0 not the version 2, the actual version.

    And Tag locker is not available anymore in the market place, you might check, it maybe won't be working anymore.

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  • Eckhard Doll

    You mean the app framework? I was worried as well but Tag Locker is listed as "planned" for version 2

    https://support.zendesk.com/hc/en-us/articles/360002123147-v1-app-removals-alternatives-and-future-plans

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  • Frédéric

    There is no other way than paying more to manage tag?

    and tag locker is the only app?

     

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  • Eckhard Doll

    Frankly, I am not sure. This one works for us and there are no details on version 2 availabl afaik.

    Maybe Zendesk can chime in here?

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  • Brett - Community Manager

    @Eckhard thanks for jumping in!

    @Frédéric as of right now there's no alternative to restricting agents from manually adding tags. If you're on the Enterprise plan you can set up Custom Roles to restrict agents from editing tags. However, this means they cannot add tags through macros either. With this restriction, agents can only add tags through custom fields. More information in our Creating custom roles and assigning agents article.

    As Eckhard also mentioned, Tag Locker is planned to be migrated over to V2 but we don't have an ETA of when this will happen currently.

    Let me know if you have any other questions.

    Cheers!

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  • Dan Spar

    We got around agents having to add tags by using the conditional fields app. They can choose our type of customer, then a specific list of options show. Once they choose that option, a tertiary list to add as well. Keeps from typos and ad hoc tags. Happy to connect and discuss if you'd like. 

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  • Eckhard Doll

    @Brett, I really hope that the new Tag Locker will be available before Oct 14?

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  • Brett - Community Manager

    Hey Eckhard,

    I don't have any additional information to provide on when Tag Locker V2 will be released unfortunately. That being said, I can confirm that the app is in process of being migrated over to v2 :)

    Once the app has been transitioned over it will be added to the App Marketplace again where users can re-install.

    Cheers!

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