Knowledge Capture Feature Request: Include or show attachments in the expanded article view


  • Simon Blouner
    Community Moderator

    This feature is requested from here as well!

  • Brett Bowser
    Zendesk Community Team

    Awesome idea Nick!

    Thanks for sharing :)

  • Ryan Boyer

    This is a need for our instance.

    Because the attachments are only visible on the portal view of the article and not in the preview of the Knowledge Capture app, agents may miss important information on the article.

    Furthermore, it is an extra click for the agent to go to the portal view to view the attachment (i.e., clicking Open in Help Center, going to the attachment and then opening).


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