Creating Views for Assigned to Current User + Unassigned Tickets

4 Comments

  • Heather Rommel
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    Hi Dylan! I recommend trying this out:

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  • Dylan Cunniffe
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    Thanks Heather. I probably should have also mentioned that I also only want to view tickets in a particular subset of groups.

     

    If I include those groups as part of the any conditions, + the conditions you stated above. I get every ticket the agent is assigned + every unassigned ticket regardless of group + all the tickets in the groups I selected.

     

     

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  • Dan Cooper
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    Hi Dylan, 

    If your agents are members of the groups you want filtered, you could add an ALL condition for Group | Is | (current users's groups).  This would allow for the view to be dynamic for any user to show them their tickets, or unassigned tickets they are eligible to work. 

    1
  • Dylan Cunniffe
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    Thanks, didn't realise those conditions were available.

     

    That looks like what I needed!

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