Pre-fill web widget or identify user with custom fields

6 Comments

  • Daniel Aron
    Comment actions Permalink

    You can prefill visible fields using the fields setting api. For security reasons, we don't currently support sending "hidden fields" aka additional data about the user with a ticket or identify requests. We are planning to investigate a solution for this, and I'll post here when we have an update.

    3
  • Carlos Posadas
    Comment actions Permalink

    Any timeline on adding support for custom hidden fields with customizable pre-populated information?  or due to the aforementioned security reasons is this not something that is planned for the near future.  

    0
  • Daniel Aron
    Comment actions Permalink

    Hi Carlos, it is planned however I can't provide a specific ETA at this stage.

    0
  • Keith Nerdin
    Comment actions Permalink

    So I'm assuming the fact that since Zendesk doesn't support sending "hidden fields" then it's not possible to send a typeform in an email using Zendesk Connect and be able to set it up to work the way you can using tools like Mailchimp or Autoplit? 

    (Below is a snippet from this Typeform help article.)

    0
  • Charlie
    Comment actions Permalink

    Definitely need the ability to pass a hidden field. It's impossible to verify a chat user's identity without it! How anyone else is currently doing this is beyond me (or perhaps they just trust that people are who they say they are - which is certainly not what they should be doing).

    0
  • Daniel Aron
    Comment actions Permalink

    Thanks for the feedback Keith and Charlie. We are aware of this need and are looking at ways to solve it holistically and securely. No ETA as yet. 

    In regards to verifying a user's identity, enabling authentication may help with this.

    0

Please sign in to leave a comment.

Powered by Zendesk