We would like to provide agents with different levels of access to ticket fields. So if an agent has the role of Operator, they should have access to all ticket fields. But for the same tickets, a Light Agent should not see some of those fields with more confidential information. It would also be great if this could be done based on the operator's group or organization, too.
I think the simplest way to do this would be to add agent-specific criteria (role, group, organization, etc.) to the Contextual Workspaces conditions. Then it could provide a different ticket form based on that agent criteria.
We would LOVE to see this feature! Thanks.
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