We have long resolution times for tickets. Sometimes tickets get unusually complicated and someone has to travel to the customer's site (international) to fix issues.
The customer clicks on a button in the ticket saying "Need onsite support. I Authorize travel"
This will print out a form with certain details like the ticket requester, assignee, conversations etc which the customer signs and sends to us so we can get approval for travel.
Can we generate custom forms like this in Zendesk which are "auto-authorized" by the customer?
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