Knowledge Capture App - Feedback Comment Functionality Needs Improvement


  • Magnus Palm
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    I agree. Being able to single out more specific parts of a certain text will speed up the process when you leave feedback on an article.

  • Brett - Community Manager
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    @Lila and Magnus thanks for sharing your feedback and providing your use-case! We'll pass this information over to the appropriate team for review. If they have any questions they will follow-up with you.


  • Mary Paez
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    Maybe it would help if you could add private annotations to the articles.  Then, when feedback is submitted a link to the article is included in the notification email (which should be sent to the author of the article rather than open a ticket).  The annotations could have "resolved" button on them to allow the person changing the text/graphic to indicate it is fixed.  Then, republish the article.


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