I've experienced issues when in the following situation:
When I've got an instance with many chat agents, and several departments with different operating hours.
An agent can be in Dep.A and Dep.B.
Dep.A has normal working hours as operating hours, and Dep.B has extended operating hours.
The agent is online after Dep.A operating hours, and should only be able to handle chats from Dep.B, but the widget from Dep.A on Dep.A website still offers chat, because the department is considered to be online, since the agent is online.
The script implemented on both Dept.A and Dept.B websites, checks for department status.
Is this something that could be fixed? Because it is affecting one of our clients, and I would imagine this to be an issue in many different companies with many agents and departments.
Zendesk Premium Solution Providers, helphouse.io
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