I work in an organisation which is providing service to lots of unknown people and we are forwarding emails from several corporate GMail accounts to our Zendesk instance. Couple of days ago we have found that lots of emails are marked as "Spam" on GMail level just because "It looks like another spam messages", so those emails were not sent to Zendesk. I've set custom filter on GMail account (find all messages including "is:spam" and do "Do not send it to Spam folder") as several people recommends. Also I've unspammed lots of already received emails. However, none of them appeared on Zendesk.
So, I have 2 questions:
1. What should I do to that "unspammed" messages to send them to Zendesk?
2. Would that filter work as I expect? In general it's more about rules of forwarding emails - when does this happen (before or after GMail filter) and if the filter won't work - how to make GMail forward all the received emails, including those which are marked as "spam"?
Thanks in advance.
P.S. Not sure about "Topic" choice. Sorry if it's wrong.
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