Remove 'via' from support address



  • Official comment
    Brett Bowser
    Zendesk Community Team

    Hi Mark,

    You'll want to take a look at the following article: Allowing Zendesk to send email on behalf of your email domain.

    Once you've set up your SPF/CNAME record, Zendesk should then have the ability to send emails on behalf of your email provider which should then remove the via you're seeing.

    Let us know if you have any other question :)

  • Andrew J
    Community Moderator

    Where is this located Mark?

  • Mark Dillon

    Hi Andrew,

    It shows within the reply email address when we send replies to tickets:


    I'm aware that this has something to do with adding CNAME records, but looking for detailed instructions on how to do this.


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