• Brett Bowser

  • March 26, 2019 14:05

  Zendesk Community Team

  Hi Eduard,

  Looks like you have a ticket open with our Finance team but they haven't had a chance to dig into your question yet due to the high volume of tickets they're working on. I'll go ahead and bump up the priority for you to see if we can get a response out quicker :) 

  I'll reach out to the appropriate team regarding your second ticket to see if we can get you're questions answered ASAP.

  Thanks for bringing this to our attention and let us know if there's anything else we can assist with!

• Eduard Kozadaev

  • March 26, 2019 14:39

  Hi Brett,

  Thank you for your answer. Old ticket is already useless (I cannot close it), another one with ID 4393959 is still interesting for me. It is not extremely urgent.

   

• Brett Bowser

  • March 26, 2019 14:52

  Zendesk Community Team

  Happy to help Eduard!

  I've reached out to the appropriate team for that ticket number and if I find out any more information I'll follow-up with you here :)

• Eduard Kozadaev

  • March 28, 2019 16:31

  Brett, you financial geniuses made refunds for old ticket (which I could not close) and for new ticket (id 4393959). Now I am on essential plan and my agents have not access to the desk. Awesome work.

  I changed subscription type and now restoring all settings. Great.

• Nicole S.

  • March 29, 2019 15:47

  Zendesk Community Team

  Hi Eduard - 

  I'm following up with everyone involved with your ticket, and we'll continue the conversation with you there. 

• Eduard Kozadaev

  • March 29, 2019 15:56

  Hi Nicole,

  please do not do anything more :) We restored our settings, triggers, macros and now everything is ok. I think we can close this topic.

  p.s. some kind of export/import of custom settings would be very good.

• Nicole S.

  • March 29, 2019 22:11

  Zendesk Community Team

  Ok, thanks for letting me know, Eduard. Glad you got everything sorted.

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