Feature to see what is being typed before it's sent by visitors



  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Sergio,

    Thanks for your feedback. For Chat, we have no immediate plans to offer the ability to see what visitors are typing. We believe there are other ways of improving agent efficiency without removing privacy from the end user (who is unaware that someone can read what they are typing before sending)




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