Forwarding replies only with custom domain


  • Brett Bowser
    Zendesk Community Team

    Hi Greg,

    I believe the easiest method here would be to use the trigger as you mentioned that sends a response the the requester informing them to submit a ticket through the web-form. What you can also have this trigger do is automatically solve/close the ticket and apply an email_submission tag.

    By applying a tag to the ticket you can then filter out any tickets from your report that contain the email_submission tag.

    More on tag reporting here: Reporting on ticket tags

    Let me know your thoughts.


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