In the past, agents were able to add hyperlinks into their KB articles as reference documentation. Now, they can search for KB articles to include right from the insert hyperlink tool :.
See below. At this time, it does not allow the agent to search for help pages. Will you add a 4th option to search from google or designated url to find a list of possible reference documentation for the article?
Our use case is that we add links to our helo documentation or 2rd party sites to include as a reference. Would like to do both from this same UI.
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