Allow the ability to select specific ZD ticket to add a comment to from Jira when multiple ZD tickets are assigned to one Jira ticket


  • Nicole Saunders
    Zendesk Community Team

    Thanks for the detailed feedback, Bill. We've passed this along to the team that works with the JIRA integration.

  • Ashish Sharma

    We have the same issue, where often we have one JIRA ticket that effectively acts as the Problem ticket for multiple Zendesk tickets. If we can specify the target Zendesk ticket to notify, that would greatly reduce notifications and unnecessary confusion.

  • Yuri Mylis
    Zendesk Product Manager

    @Bill and Ashish

    Thank you both for taking the time to provide feedback. I'll keep monitoring this post to gauge broader interest in this feature request.

  • Jimmy Rufo

    @Yuri - I've brought this up in another feature request years ago, with no updates at all there.  There should be more periodical grooming of these posts to make sure there is no duplication and that volume of interest is calculated correctly.


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