Facebook Channel: Thumbs up icon from PM shows up as "See shared link"

3 Comments

  • Vishnupriya Varadarajan
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    Hey Simon Blouner,

    Currently we import any sticker in Facebook PMs as links. If the thumbs-up was a sticker instead of an emoji , it would show up as a link.

     

    Hope this helps :)

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  • Simon Blouner
    Comment actions Permalink

    Hey @Vishnupriya

    it clarifies what and why it's acting this.

    But I don't see why it would not just be sent as an image in the ticket - like when setting an image in a regular email, which shows up in the comment in zendesk.

    0
  • Nicole - Community Manager
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    Thanks, Simon. The team that manages our Facebook integration is looking into this.

    0

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