Zendesk Insights dashboards - Bad ratings doesn't have the drill in step automatically


  • Nicole S. - Community Manager
    Zendesk Community Team

    Hi Delphine -

    Thanks for your feedback. The product team is no longer putting resources into improving Insights dashboards, as we are moving away from that tool and toward Zendesk Explore. Insights isn't going away any time soon, but all new reporting capabilities will be in the Explore tool.

    If this is something you'd like to see them consider implementing in Explore, you should post that feedback to the Explore Product Feedback topic


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