Currently, when answering comments on Facebook posts from the comment ticket in Zendesk, the agent needs to click back to the parent ticket to actually see which Facebook post the comment is from.
It would be great to show the original Facebook post somewhere on the comment ticket - e.g. as the first comment of the ticket, or in the apps panel somehow - similar to what the Instagram Channel does.
With #helpsome regards,
Zenesk Consultant @ helphouse.io
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